AI Assistant Terms of Use

1. Educational Use Only

Israel Mortgage AI is an automated educational tool that provides general information about Israeli mortgages and mortgage applications. The assistant does not provide mortgage advice, financial advice, legal advice, or tax advice.

2. No Adviser-Client Relationship

Use of the Israel Mortgage AI chatbot does not create an adviser-client, broker-client, or any professional relationship between you and IsraelMortgages.com. No such relationship is created solely through use of the chatbot.

3. No Recommendation or Approval

The assistant does not recommend any mortgage product, mortgage track, bank, lender, or mortgage broker. The assistant does not provide a mortgage quotation, approval in principle, or bank approval. The assistant cannot predict whether you will be approved for a mortgage.

4. Potential Errors and Omissions

AI-generated information may contain errors, omissions, or outdated content. The assistant may provide information that is incomplete, inaccurate, or out of date. You are responsible for verifying all information against official bank documentation and obtaining personalised professional advice before making financial or legal decisions.

5. User Responsibility to Verify

You are responsible for verifying all information provided by the assistant. Do not rely solely on the assistant when making financial or legal decisions. Always check information against official bank documentation and obtain personalised professional advice.

6. Privacy and Data Processing

Your use of the assistant is subject to our Privacy Policy. Chat conversations are stored securely and are not published publicly. Staff access is restricted and logged where supported. Abandoned anonymous conversations may be automatically deleted after a defined retention period. Chat content is not used to train public models.

7. Prohibited Sensitive Data

You must not enter passport numbers, Israeli identification numbers, complete bank-account details, passwords, or other sensitive information into the chat. If a document must be uploaded, use the secure quote-upload or client-portal workflow.

8. Acceptable Use

You agree to use the assistant only for lawful purposes. You must not attempt to misuse, disrupt, or reverse-engineer the assistant, or submit content that is unlawful, harmful, or infringes the rights of others.

9. Liability Limitations

Liability is limited only to the extent permitted by applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded. IsraelMortgages.com is not liable for losses arising from reliance on information provided by the assistant.

10. Governing Law and Jurisdiction

These terms are governed by the laws of the State of Israel. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Israel.

11. Human-Review Limitations

When you request to speak to a mortgage specialist, IsraelMortgages.com will use reasonable efforts to respond, but does not guarantee a specific response time. Human review is subject to availability and the information you have provided.

12. Third-Party Bank-Document Limitations

When you upload or paste a bank or broker quote, the assistant attempts to extract and explain the information. The assistant does not verify the accuracy of extracted information against the original document. You must confirm all extracted information against the original proposal.

13. Changes to These Terms

IsraelMortgages.com may update these terms from time to time. Continued use of the assistant after changes constitutes acceptance of the updated terms.